1. Information We Collect
When you register and use the au2 platform, we collect certain types of information necessary to provide a secure and fully functional service. This information is grouped into the following categories:
Account Information
During registration, you are required to provide your full name, email address, phone number and date of birth. This information is used to verify your identity and confirm that you meet the minimum age requirement to use au2's services.
Device & Browser Information
Our platform automatically records technical information such as device type, operating system, browser version, IP address, and session data. This information helps us detect and resolve technical issues, as well as protect your account from unauthorised access.
Payment Information
For transactions in Malaysian Ringgit (RM / MYR), we record the payment details required to process deposits and withdrawals. au2 does not store your full card number or e-wallet password — this sensitive information is handled through secure, encrypted payment channels.
Usage Data
We record in-platform activity such as games played, bets placed, pages visited and session duration. This data is used to improve our services and deliver a better user experience.
2. How We Use Your Information
Au2 uses the information collected for specific, limited purposes. We do not sell or rent your personal information to third parties for marketing purposes. The following are the primary purposes for which your information is used:
- Identity verification & account security — Ensuring every account is legitimate and protected against fraud or misuse.
- Transaction processing — Facilitating fast and secure MYR deposits and withdrawals via local payment methods.
- Platform improvements — Analysing usage patterns to improve the interface, speed and overall user experience.
- Service communications — Sending important notifications related to your account, security or policy updates via email or in-platform messages.
- Legal compliance — Complying with applicable legal and regulatory requirements in Malaysia, including anti-money laundering measures.
3. Cookies & Tracking
The au2 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.
The types of cookies we use include:
- Essential Cookies — Required for core platform functions such as login and session security. These cookies cannot be disabled.
- Performance cookies — Collecting information on how users interact with the platform to help us improve performance and speed.
- Preference cookies — Saving user preferences such as language and display settings so you do not need to reconfigure them each time.
You can manage cookie settings through your browser. However, disabling essential cookies may affect platform functionality. Please refer to your browser's help section for more information on managing cookies.
4. Data Storage, Security & Sharing
Storage & Security
All personal information collected by au2 is stored on secure servers with SSL encryption. We apply strict technical and organisational security measures to prevent unauthorised access, disclosure, alteration or destruction of your information. Data is retained for as long as your account remains active or as required to fulfil our legal obligations.
Third-Party Sharing
Au2 does not share users' personal information with third parties except in the following circumstances:
- Payment service providers required to process your MYR transactions — they are bound by strict confidentiality agreements.
- Government authorities or law enforcement bodies when required to do so under Malaysian law.
- In the event of a merger, acquisition or sale of business assets, users will be notified in advance.
We do not sell, rent or disclose your information to advertisers or other third parties for marketing purposes without your consent.
5. User Rights & Policy Changes
Your Personal Data Rights
As an au2 user, you have certain rights regarding your personal information:
- Right to access — You have the right to request a copy of the personal information we hold about you.
- Right to rectification — If your information is inaccurate or incomplete, you can request an update through your account settings or by contacting customer support.
- Right to erasure — You may request account closure and deletion of your personal information, subject to applicable legal record-retention requirements.
- Right to object — You may object to the processing of your information for specific purposes by contacting our support team.
Privacy Policy Updates
Au2 reserves the right to update this Privacy Policy at any time. Users will be notified of any significant changes via email or in-platform notification at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy.
For any questions about this privacy policy or to submit a request regarding your personal data, please contact the au2 support team at: [email protected]. You can also find additional information in the FAQ us.
Still Have Questions About Your Privacy?
The au2 support team is ready to assist you with any queries regarding data privacy, account security or the use of your personal information.
FAQ Account Login