Health First

Au2 Responsible Gaming — Play Smart & Stay Safe

Au2 believes that entertainment should be fun and in control. This page provides guidance, tips and tools to help you enjoy a healthy and balanced gaming experience.

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1. au2's Commitment to Responsible Gaming

Au2 takes our responsibility towards user well-being seriously. We recognise that online gaming can be an enjoyable source of entertainment when done in a controlled and responsible manner. However, we also acknowledge that for a small number of users, excessive gaming can have a negative impact on their personal lives, finances and social relationships.

To that end, au2 provides a range of tools and resources to help users stay in control of their gaming activity. We do not encourage excessive gaming and are always working to create a safe, transparent and responsible gaming environment for all users in Malaysia.

The core principle of responsible gaming on au2 is: only play with disposable money you can afford to lose, set clear limits before you start, and never chase your losses.

2. Recognise the Signs of Risky Behaviour

It is important to identify early warning signs of problem gambling before things get more serious. Here are some indicators to watch out for:

Financial Signs
  • Borrowing money to gamble
  • Neglecting bills or debts
  • Exceeding your set budget
Emotional Signs
  • Feeling stressed or anxious
  • Hiding gaming activity
  • Chasing losses with bigger bets
Time Signs
  • Playing longer than planned
  • Neglecting work or responsibilities
  • Losing track of time while playing
Social Signs
  • Withdrawing from family
  • Strained relationships with loved ones
  • Using gaming as an escape

If you recognise these signs in yourself or someone you care about, we encourage you to take proactive steps by using the self-control tools available or seeking professional help.

3. How to Set Time & Budget Limits

One of the most effective steps to gaming responsibly is setting clear limits before you start playing. au2 encourages every user to practise this self-discipline consistently.

Budget Limit (MYR)

Set the maximum amount in MYR (RM) that you are comfortable spending on entertainment over a given period — whether daily, weekly or monthly. This figure should be based on disposable income after all your basic needs are met. Never use savings, borrowed money or funds allocated for family necessities.

Time Limit

Set a fixed time limit for each gaming session. Use your smartphone's reminder or timer feature to make sure you stop when time is up. Take adequate breaks between sessions and ensure gaming doesn't interfere with your sleep, mealtimes, or daily routine.

Core Principles to Keep in Mind

  • Stop playing once you reach your set limit, even if you are on a winning streak.
  • Do not raise your limits impulsively during a gaming session.
  • Never chase your losses — it's the leading cause of more serious gambling problems.
  • Think of money spent on gaming as an entertainment expense, not an investment.

4. Self-Control Tools on the au2 Platform

Au2 provides several self-control tools that users can use to manage their gaming activity. These tools are designed to put the power of control in the hands of the user.

Deposit Limit

Set a maximum deposit amount on a daily, weekly or monthly basis through your account settings.

Temporary Break

Take a break from the platform for a period of your own choosing — from a few days to a few weeks.

Self-Exclusion

Users who need a longer break can request a self-exclusion through au2 customer support.

To activate any of the control features above, please log in to your account or contact the au2 support team at [email protected]. All requests will be processed promptly and kept strictly confidential.

5. Protection of Minors

Au2 has a strict policy on the protection of minors. Our platform is intended solely for users aged 18 and above. We take robust measures to prevent access by children and teenagers.

If you share a device with younger family members, we recommend the following steps:

  • Always log out of your au2 account after every session.
  • Never save your password on any device shared with children or teenagers.
  • Use parental control features on your device to block access to gambling websites.
  • Keep your account details private and never share them with anyone.

If you suspect that a minor has accessed the au2 platform, please contact our support team immediately so that appropriate action can be taken.

6. Life Balance & Professional Support Resources

Gaming should be a small part of a balanced life, not a dominant activity that consumes your time and mind. au2 encourages users to maintain a healthy balance between online entertainment and social activities, work, family and personal well-being.

Spend quality time with family and friends, exercise regularly, get enough rest and maintain healthy social connections. When entertainment begins to interfere with more important aspects of your life, that is a signal to pause and reassess your gaming habits.

If you or someone you know needs professional help with a gambling problem, we encourage you to seek support from a qualified expert. There is no shame in asking for help — it is a sign of strength and self-awareness.

For further enquiries or to use our self-control tools, contact the au2 team at: [email protected] or visit the FAQ section for more information.

Play Smart, Live Balanced

Au2 is always here to help you enjoy a safe and enjoyable gaming experience. If you need any assistance or further information, don't hesitate to reach out to us.

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